Refund policy

Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or independent professional activity.)

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons and to return the goods at your own expense.

(Except for personalized images)
The cancellation period is fourteen days from the day

- on which you or a third party named by you who is not the carrier took possession of the goods or provided that you have ordered one or more goods as part of a uniform order and these are delivered uniformly or become;

- on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item or if you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must contact us (DIVANT GmbH, Falltorstr 16, 51429 Bergisch Gladbach, telephone number: 015750677031, email address: info@divant.de) by means of a clear explanation (e.g.b a letter sent by post, fax or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs arising from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion or Reasons for expiry

The right of withdrawal does not apply to contracts

– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer

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Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To Divant GmbH, Falltorstr 16, 51429 Bergisch Gladbach, email address: info@divant.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Date

(*) Strike out what is not applicable.